Making a booking with Simply Celebrate
If you are interested in making a booking with us, read on to find out more about how we work and how we would work with you to make your wedding day special and stress-free.
Are you available on my date?
Firstly, please check whether we are available on your date. This can be done by sending an email with your wedding date and wedding venue to firstname.lastname@example.org along with any information you would like us to know.
How do I get a quote for everything I’m interested in?
Once you’ve checked that your date is available, we can start planning! Have a browse of our website to view our huge collection of décor and hire items and make a list of the items that you are interested in. You can include screenshots from Facebook / Instagram too if you like. Email your list and any photos to us, along with an idea of guest numbers.
Within 48 hours, we will provide a quote for everything you have listed, which will include hire information relevant to each item, as well as photos and prices.
Will I need to set up my décor and hire items myself?
No! We prepare, deliver and set up everything for you on the morning of your wedding, making life as easy as possible and leaving you free to enjoy your special day (and the days either side of it!) The morning after your wedding, we will collect everything from your venue too.
Your quote will include a delivery charge (if applicable). Delivery is charged at 50p per mile for venues outside of the 10 mile radius from where we’re based in Paignton, so, as a guide, delivery charge is free in and around Torbay, £20 for Exeter and Plymouth venues and £30 for venues around the Honiton area.
Do you have a minimum order?
Yes, we have a minimum order of £300 (before the delivery charge).
How do I secure you for my date?
If you want to secure us for your wedding, please let us know as soon as possible, as we do not hold dates and would hate for you to be disappointed if your date was no longer available.
Once you have confirmed that you would like to book, we will email a booking confirmation to you detailing what you’ve ordered, along with our booking terms and privacy statement. With this email, we will also include payment details for a £100 non-refundable booking fee which is required to book in. This fee will be deducted from the total cost of your order. Once the booking fee is received, you are booked in and can sit back and relax, knowing that your décor is taken care of.
Can I add things on to my order?
If you would like to add anything to your order, please let us know at the earliest opportunity so we can check availability. All items for your order will be prepared in advance, so even though we will only ever work on one wedding per day, we can’t guarantee that our entire range will continue to be available between the point of you making your booking and your wedding taking place.
Can I remove things from my order?
We understand that sometimes guest numbers may change and end up being slightly less than you thought, meaning you may not require quite so many chair drapes / sashes or table centrepieces, or you may no longer require an item. We will reduce the total value of an order by up to 10%, but not any further than this. Please let us know at the earliest opportunity if you need to make any changes.
After I’ve booked, when will I hear from you next?
We will get in touch around 2 months before your wedding date to check all of the final details for your booking. This will include information such as:
a set up plan including where you would like hire items placed on the day
the final number of guests
any changes to colour schemes
personalisation details for signs and other items such as post boxes
However, please don’t hesitate to get in touch with us before then if you would like to or need to.
When do I pay my final balance?
Once we have checked the final details for your booking, we will prepare the paperwork for your final balance. This will be emailed to you 5 weeks before your wedding. The final balance is payable 4 weeks before your wedding. We will not remove anything from your order once the final balance has been paid.
When you pay your final balance, a breakages deposit of £50 is also payable. This will be returned to you in full within 5 days of your wedding, provided nothing has been damaged and nothing is missing.
What happens on the day?
On the day, there is nothing for you to do at all! We will have already liaised with your venue to arrange delivery and set up and our team will be closely following the set up plan for your wedding. You can relax and enjoy your special day!
What happens after my wedding?
After your wedding, we will collect everything from your venue. We would love to hear your feedback and see professional photos after your day has passed.
If you would like to check our availability for your special day or find out more, please email email@example.com